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Wednesday, September 3rd, 2025 3:06 PM

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I have successfully gone thru the email/pswd screen to the next window to confirm email and phone are correct.  The Verify button takes me directly to an error message, “Let’s try that  again. Sorry you ran into a problem. Looks like you come from an unknown source.”

I’ve tried about8 times, the same thing always happens.  Please help.

[Edited: "Personal Information"]

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Official Employee

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1.9K Messages

3 months ago

Hello, @user_xxp9ze thank you for reaching out over Xfinity Forums. Sorry to hear about the issues when attempting to log in and are receiving an error message. If you're still experiencing issues I'd like to help investigate further. To better assist, where are you attempting to log in at? 

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