Visitor
•
1 Message
Lost Package And Xfinity Does Nothing To Help [Edited]
Has anyone ever ordered a new device thru Xfinity and once the package is lost, they do nothing to help you??? Its about to be a month and they do not want to give me a refund or replacement device. Is there a way to escalate this to anyone that can help me?? [Edited: All Caps]
XfinityAldrik
Official Employee
•
2.4K Messages
13 days ago
Thank you for reaching out to us @user_p3ncbk! We regret to hear the package was lost. A police report is required as part of the escalation process for Xfinity Mobile shipments being lost. I noticed you also sent us a DM. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to send a DM until an Official Employee has asked you to.
We will be responding to your DM soon.
0
0