Hey @user_qsbxzj , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your trade in. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
Xfinity said my phone did not make it to the warehouse in order to get credit. That is not my fault. I gave the associate my phone for trade in. When I asked about it a ticket was created. Ticket was open for three weeks only to be closed with no resolution. I was told by customer service that I need to go to the store that took my phone. I did that and was told that I need to file a missing package claim. Well I tried that and you can not file unless you have a tracking number. Well I did not send it so I do not have tracking number. Now I am back to square one. I did not loose the phone. I am not asking for money, just the credit I signed up for. What can I do?
Thank you for reaching out to us here. I will be happy to look into that issue with the trade in credit. Can you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJanelle
Official Employee
•
2.3K Messages
7 months ago
Hey @user_qsbxzj , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your trade in. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_10c7bb
Visitor
•
3 Messages
5 months ago
Xfinity said my phone did not make it to the warehouse in order to get credit. That is not my fault. I gave the associate my phone for trade in. When I asked about it a ticket was created. Ticket was open for three weeks only to be closed with no resolution. I was told by customer service that I need to go to the store that took my phone. I did that and was told that I need to file a missing package claim. Well I tried that and you can not file unless you have a tracking number. Well I did not send it so I do not have tracking number. Now I am back to square one. I did not loose the phone. I am not asking for money, just the credit I signed up for. What can I do?
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