Visitor
•
2 Messages
Lost trade in
I need someone from Xfinity to step in and actually do some work tracking down my trade in. Your tracking, your shipping label . I sent usps like you requested.
I’ve been calling monthly and now daily for 7 months.
you lost both of my trade ins. Then miraculously one appeared last month after multiple phone calls. Now you don’t want to put in effort to find the other one.
XfinityRichard
Official Employee
•
3.1K Messages
5 days ago
Good Morning, @user_95hwsa ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are having trying to get assistance finding your other phone. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0