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wheresgina's profile
wheresgina
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Visitor

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3 Messages

Tuesday, November 4th, 2025 7:50 PM

Mobil

RUN FROM XFINITY MOBILE. I had switched to XFINITY mobile last month and have since cancelled it was that bad. I have been an XFINITY cable customer for 30+ YEARS and I am going to cancel that because of how HORRIBLE I was treated. Completely UNACCEPTABLE a DISGRACE 

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Updated 

19 days ago

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XfinityEmilyB

Official Employee

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2.5K Messages

22 days ago

 

wheresgina I appreciate you taking time out of your day to bring your experience to our attention. We expect you to receive excellent support every time you reach out and I apologize that we didn't meet that expectation. I would like the opportunity to make things right.
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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wheresgina

Visitor

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3 Messages

@XfinityEmilyB​ 

i am having a problem sending you a direct message. I would love to discuss my situation. Please email me directly. You can’t call or text me BECAUSE I HAVE NO PHONE.

Thank you

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19 days ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

 

wheresgina You may want to check your Forums user settings and make sure you have Direct Messaging enabled. You should be able to send a DM after that.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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wheresgina

Visitor

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3 Messages

@XfinityBenjaminM​ 

Benjamin thank you for getting back to me I am still having a problem DMing you. I don’t know where/how to find Forums user settings. Is there anyway you can email me or call me directly? Thanks

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19 days ago

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XfinityJon

Official Employee

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805 Messages

We would not have a way to call or email directly at this time. 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

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