Visitor

 • 

1 Message

Monday, September 8th, 2025

Mobile account

I want to add a line to my existing mobile phone

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Official Employee

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2K Messages

29 days ago

 

user_l7o3r1 Good morning! Thank you for reaching out to our Xfinity Forums Team. We would be delighted to help you add a new line to your account today. To get started, can you please send a Direct Message with your name, service address, and what kind of phone you would like? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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