4 Messages
Mobile Billing
visited the Xfinity store here in Tallahassee last week. I am still being billed (for 3 months) for a watch I had connected for 4 only days in June. After talking w/a billing person in June, I was told the charges would be refunded. I am still being billed for the watch connection. The iphone I had ordered and never received has finally been credited, BUT it is still attached to my account AND I am still be billed for the insurance ($17 a month). I was refunded for two months butthe bill I just paid ($65) included a charge for the insurance again ($17). I have notes where I have now spent over 3 hours with customer service and still no resolution.
XfinityJeff
Official Employee
•
232 Messages
20 days ago
Good morning @user_j6jb16, and thanks for posting your issue to the Xfinity Forums, I hope you are having a good week so far. I am sorry to hear that you are having issues with the billing still for the watch that you returned, I know I do not like paying for something that I am not using. You have reached the right team that can take a look at the account and see why you are still being billed for the device. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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