Visitor
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1 Message
Mobile Device Return
I have made multiple attempts to set up a return of a mobile smartphone. The device was not activated, the service cancelled and it remains in an unopened box, never used. The Xfinity agent advise me that I could take the phone to a local Xfinity store to process the return but they were not able to process a return. I attempted to set up an online return but no option to return the device is available via that route. Please advise the process for return this phone as I do not need it and do not want to continue to pay to purchase it.
XfinityJon
Official Employee
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949 Messages
17 days ago
Good evening Antsmands. You have reached the right team, and we would be happy to look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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