Mobile device trade in

I have not received credit or a status update on my phone trade-in. I got confirmation that it was in the way but no updates since. Nor have the discounts been applied.

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XfinityThomasD

Official Employee

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1.9K Posts

5 months ago

user_ttrdz8 Assuming you have already tried checking on the status online?

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user_ttrdz8

Visitor

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2 Posts

Yes I have. It’s still not under review after being received on December 22nd.

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5 months ago

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XfinityThomasC

Official Employee

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3.4K Posts

@user_ttrdz8 Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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5 months ago

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Devices

user_ttrdz8

Mobile device trade in

XfinityThomasD

user_ttrdz8

XfinityThomasC

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