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jmoon291
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10 Messages

Friday, April 11th, 2025 5:45 PM

mobile email reply

On my Samsung S24 phone, when reading an email and needing to REPLY, there is no REPLY option. Why is this happening? There is not the same issue when accessing on my laptop computer on Comcast/Xfinity emails. I just noticed this happening. Why please and can it be corrected? 

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Updated 

1 month ago

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XfinityPeterH

Official Employee

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1.9K Messages

1 month ago

 

jmoon291 If I were in your shoes I would be looking for help too. Our team is happy to assist you. I am glad to hear you are able to access your email via our laptop but still want to make sure you can access and reply on your phone. What app are you using for your email on your phone? 

 

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jmoon291

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10 Messages

I did post on the Community Forum/ How more public can I go? 

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1 month ago

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user_tawlc0

1 Message

1 month ago

I am having the same issue. There is no reply button to reply to my xfinity e-mails. That defeats the purpose of checking e-mails while being mobile. 

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XfinityDena

Official Employee

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3.2K Messages

I am sorry to hear you do not have a reply button on your emails @user_tawlc0 Are you using a 3rd party app or the website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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jmoon291

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10 Messages

[Edit: Netiquette, All Caps] How many times must I say I am using the Xfinity/Comcast email. As I have done for years, both on my laptop and my mobile phone. Why is my phone Xfinity email so wonky?

(edited)

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1 month ago

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XfinityMarcos

Official Employee

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2.4K Messages

 

jmoon291, I realize how important emails are, especially having the convenience on your phone. We do always make sure we're understanding the full scope of the issue, that way we work in the best direction for a resolution. With that in mind, I did have a few more clarifying questions before we dig into this email issue further. What browser are you using on your S24 when accessing your emails through the Xfinity site? And, are you using the same log in credentials when you're using your laptop?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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jmoon291

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OMG!!!!!!!!!!!!!!!!!! I am on my mobile SAMSUNG S24, either the Verizon network, or on wifi WHEN AT HOME ON XFINITY wifi, or out ANYWHERE  with my VERIZON NETWORK. I actually found if I LEFT SWIPE and see a double box, the right side being TRASH and the left being I thin 5 bars, I CAN THEN COMPOSE A REPLY.............................BUT STILL CANNOT ADD ATTACHMENTS or WORST/BEST YET......................... NO SEND!!!!! I had to turn on my laptop, sign on in order to SEND the email I composed on my MOBILE and put in my DRAFTS!!!! 

IS THAT ENOUGH DETAIL NOW?????????????????????????// NO FREAKING SEND BUTTON ON MY MOBILE THRU ANY NETWORK!!!!! 

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1 month ago

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XfinityMatthew

Official Employee

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189 Messages

Hello jmoon291

Thank you for providing that information. In order for us to take deeper look at the issue of not seeing the reply button. Please send us a direct message with your full name and service address. If you could also provide the email address being impacted that will help us figure this out.

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_hhfb36

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1 Message

1 month ago

There are no buttons to reply or compose on Xfinity Mobile for Android...how do u do it?????

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XfinityOrlandoM

Official Employee

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2.1K Messages

@user_hhfb36

 

Great question,  when you're accessing your e-mail are you going to https://www.xfinity.com/email  or are you using our awesome xfinity app https://www.xfinity.com/apps or are you using a third party e-mail provider or a third party app on your mobile device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_w7ub3c

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1 Message

1 month ago

I have the same problem. Can not compose or reply using xfinity connect app.

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