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user_90905u
1st Topic

Visitor

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2 Messages

Wednesday, April 15th, 2026 6:08 PM

Mobile lines not showing up on mobile app

I transferred from now mobile to mobile and added 4 line. None of the lines show on the app, just the internet. When I log on the desktop I see the lines. I’m unable to utilize all features due to my lines not reflecting on the app. 

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16 days ago

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XfinityMarshante

Official Employee

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1.1K Messages

25 days ago

Hello @user_90905u, thank you for taking the time to leave a post. Sorry to hear that you’re having trouble viewing your mobile lines in the Xfinity app. I understand how frustrating that can be, especially when you rely on the app for quick and easy access to important features. Have you tried logging out of the app and then signing back in? You might also try uninstalling the app and reinstalling it, as that can often help resolve issues like this.

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user_90905u

Visitor

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2 Messages

@XfinityMarshante​ Hello, I’ve done all of the above with tech support and also a ticket was but in over a month ago and I haven’t heard anything and it’s still not working. I also went into the store and was basically told the app does that. I would love to utilize all features but I can’t if the app doesn’t recognize that I have mobile lines. 

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18 days ago

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XfinityJohnG

Official Employee

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2.7K Messages

Thank you for attempting that already. I will be happy to look at any prior tickets and issues with that app from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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