My device payment credits are wrong for one year now!!

Hi there, @user_v1xx5y Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I truly do apoligize for the inconvience this Xfinity billing issue is causing you, I'll be more than happy to look into that for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

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