My New Phones were stolen before or during shipping - I was delivered empty boxes and I can not get any help from Xfinity Mobile support

I was delivered 2 empty boxes from FedEx in early December. I immediately called xfinity and was told to get a police report and email in my police report and pictures. I did this, and have called many times and have not gotten any help. I even went into a store and they did not help me. I have no recorse for how to fix this. I am being billed for the phones and 2 lines and have no phones. The last call I made they sent me an email (attached) asking me to send the information again (which I did) but the email address is a no Reply Address. See attached. I don't know where to go next except maybe to an attorney? How can I get my phones and reimbursed for the month of service and device charges? Is there an actual (not a no reply) email address I can send this information to or a phone number I can call that is an escalation line and not the same people that cant tell me anything? I am beyond frustrated and hoping I can get some help? 

From: Beth
Sent: Sunday, December 15, 2024 9:32 AM
To: xfinitymobile-shippingclaims@comcast.net
Subject: FW: Ticket/Case # [Edited: "Personal Information"]

Hello,

            We were shipped our new iPhones and received the shipping boxes and I phone boxes yesterday but the seals were broken and there were no phones In the boxes. Please see below for the pictures of what we received. We filed a police report – information below. Please advise if you need anything else from me to get these phones replaced. Thank you for your help. Beth [Edited: "Personal Information"]

Oakland County, MI Sheriff’s Office

[Edited: "Personal Information"]

[Image Removed: "Personal Information"]

Hi BETH [Edited: "Personal Information"],

We received your claim request for the following shipment:

Account Number: [Edited: "Personal Information"]
Case ID: [Edited: "Personal Information"]
Tracking Number: [Edited: "Personal Information"]

Claim Type: Missing

Before we can finish processing your claim, we need you to reply to this email within 3 business days and attach copies of the necessary supporting documents or footage along with a detailed description of the issue. If the supporting documents are not received within 3 days, your claim will be closed.

Here's what we need from you:

Stolen – If the online tracking status indicates that the package has been delivered but you have not received it, a police report is required for a stolen claim to be filed. If available, you can include footage showing an alternate party signing for the package.

Missing Contents – If you received the package but it is missing contents, a police report is required for a claim to be filed. Please also attach photos and/or videos showing signs of tampering to the packaging.