@user_bboa7x Is your phone displaying SOS mode? I would first try powering of the phone, then back on to see if that registers the device. If not, contact Xfinity Mobile support for assistance.
@DreamSayerZ MY PHONE SAYS NOT REGISTERED ON A NEWORK. I HAVE TO POWER OFF AND ON EVERY TIME I WANT TO MAKE A CALL. I TOOK MY PHONE TO A LOCAL XFINITY STORE AND HAD THE SIM CARD REPLACED. THAT WAS THE LAST RECOMMENDATION I GOT FROM X MOBILE SUPPORT. IT WORKED FOR MAYBE A MONTH NOW IT IS BACK TO BEING USELESS. THIS NO NETWORK PROBLEM AFFECTS INCOMMING CALLS ALSO. I SIMPLY DO NOT GET THE CALL NO RING, NO NOTHING. I'M THINKING OF PAYING OFF MY X PHONE AND GETTING ANOTHER FROM T-MOBILE.
Thank you for reaching out here @dadgren. If you are still experiencing issues with your Mobile service we would be happy to check on that from here. What model of phone are you having that problem with?
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@user_bboa7x Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you aren't able to make or receive calls. Did you receive a new SIM for your phone? Can you provide some additional details, such as the type of device and what troubleshooting steps you have already taken?
DreamSayerZ
Problem Solver
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591 Messages
1 month ago
@user_bboa7x Is your phone displaying SOS mode? I would first try powering of the phone, then back on to see if that registers the device. If not, contact Xfinity Mobile support for assistance.
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XfinityBillie
Official Employee
•
2.8K Messages
29 days ago
@user_bboa7x Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you aren't able to make or receive calls. Did you receive a new SIM for your phone? Can you provide some additional details, such as the type of device and what troubleshooting steps you have already taken?
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