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user_6mxb5r
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10/21/2026 9:14 PM

My Sister needs help resolving problems with her iPhone 17e

The phone was purchased in August.  She is unable to correct problems with intermittent lack of dial tone and volume control (ring and speech).

Would it be possible for her to receive help at the Xfinity Mobile Store?

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2 days ago

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XfinityThomasA

Official Employee

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2 days ago

 

user_6mxb5r - You're always welcome to stop by an Xfinity Mobile store for help with your mobile device. We'd also be happy to help in every way we can. Can you share more about what is happening with the device? Are you able to make and receive calls and do the volume buttons work?

 

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