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JG5881
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77 Posts

Monday, January 19th, 2026 5:48 PM

Need a replacement SIM card

As the title mentions, I need a replacement SIM issued. Had an extra line on our family plan that we had not been using for a while. Now I want to use it but can't find the SIM. Pretty sure it got thrown out on accident. Help?

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5 months ago

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XfinityRichard

Official Employee

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3.3K Posts

5 months ago

Hi there, @JG5881 Oh no, I'm sorry for the inconvenience regarding your SIM. Since it's been a few days since you posted are you still needing assistance?-Richard

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JG5881

Contributor

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77 Posts

sorry for the delay, yes I do still need help. What should I do?

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5 months ago

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XfinityBenjaminM

Official Employee

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3.1K Posts

 

JG5881 Hello! Let's take a closer look at what is going on and see what we can do to help you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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