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user_bxjkmx
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Visitor

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2 Messages

Monday, September 29th, 2025

Need Device Trade in Return Label

I keep getting emails to return my trade in device, but the link only brings up a blank page, I have tried this on several different computers, phones, ipads and still the same problem.  I need the return label ASAP please.

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7 days ago

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Accepted Solution

x6i7mjx9q

New Poster

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8 Messages

9 days ago

I had the same issue, web chat and phone chat were not very useful. Finally I logged into my xfinity mobile account (xfinity.com/mobile) and printed it from there, go to devices and there should be a link to your trade-in and it'll generate the return label.

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user_bxjkmx

Visitor

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2 Messages

@x6i7mjx9q​  thank you, worked perfectly.

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9 days ago

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XfinityFrank

Official Employee

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1.7K Messages

Hello, @user_bxjkmx! Glad to hear that the tip from @x6i7mjx9q worked for you. Did you have any other concerns we can address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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