Need exception for Flip 7 upgrade

Can you please help by making an exception for my upgrade to a Flip 7 ?

I have completely paid for a Pixel 9a. The trade-in special offer is $900 over 2 years.

The rep in the local store tried to place this upgrade offer. She got stopped when the system said this phone costs $100 more than my credit limit. She was unable to submit a credit increase application. The system said I had to have been a customer for at least 12 months. I first subscribed to Comcast cable in April 2025 (recently.). I have the “Premium unlimited” plan that allows 2 upgrade each year.

The rep said I would be eligible for a pricy upgrade in April 2026. She said the only way to upgrade now is to pick a less expensive phone.

I am set on the flip 7. I do not want any other phone that costs less.

My FICO credit score is high, in the best category. But the rep says that xfinity will not increase my credit to be $100 higher unless I wait til April 2026.

Can you please help by making an exception for my upgrade to a Flip 7 ?

Thank you.

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user_sc7l1h

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2 Messages

6 days ago

will someone at xfinity please respond or contact me ?

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XfinityJamesC

Official Employee

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2.3K Messages

Greetings, @user_sc7l1h! I hope your week has been treating you well. I appreciate you taking time out of your day to leave a post on our community forum about these upgrade issues, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.

I apologize for the delayed response. The "Xfinity Mobile - Devices" subtopic you posted in is intentionally designed to allow two days for the community to respond and comment on your post before it gets submitted for review by an Official Employee. If you ever need a faster response, please consider posting in the "Customer Service" or "Billing" subtopic. Those posts will be routed to us right away.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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5 days ago

Devices

user_sc7l1h

Need exception for Flip 7 upgrade

user_sc7l1h

XfinityJamesC

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