user_8pn4jh Thanks for reaching out! Were you able to get some assistance in canceling your order? If not, Xfinity Mobile does offer a 14 day return policy from when you device ships.
Hello, Barrett123. Thanks for your comment. We can help with your order cancellation. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMartyR
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Barrett123
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Reference order3729600275864404113
[Edited: "Personal Information"]
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