Need Return Label

This process has been a nightmare. I have been trying to return this unused mobile phone since Sunday. I have spoken to at least 12 different individuals and spent countless hours to resolve a simple return shipping label. I spoke to 2 today spending over 2.5 hours with the first saying to go to FedEx and they would have a label for me. I’d pay for it and I would be reimbursed for the label. FedEx had no idea what I was talking about. They also said they’ve had other people coming in with the same request and they could not help them either. I called xfinity again this afternoon. Got another response saying they reactivated my phone so they could send me a label. I should receive it in 24 or up to 72 hours. This is what the previous reps did and told me, prior to the FedEx solution, and I never received it. I am now in waiting and at risk of being outside the return window and paying for the phone which is completely unfair. They, as the others did, promised this would work. To answer your question I have no idea if it is resolved and was never allowed to speak to a manager. Why is this so hard? Xfinity clearly has no idea what the right and left hands are doing. I have had Comcast/Xfinity over the course of 20 years and many moves. I don’t know what’s happened but they have gone down hill and you cannot trust what they tell you. I was manipulated by the sales person and the customer service really do not know processes. Sorry but if there is anything that can be done to ensure this is addressed it would be appreciated.