2 Messages
Need to get my phone unlocked
Why won’t Xfinity unlock my phone. I bought it out right almost a year ago. Unfortunately after my daughter passed away my son in law put me on his plan and did not give me any authorization on the account. My son in law knows I am planning to transfer to another carrier and tells me he can’t get my phone unlocked either. I am very frustrated that I can’t get any help from Xfinity. Isn’t there someone who can help me?
XfinityJeniece
Official Employee
•
2.4K Messages
6 months ago
Hey there, user_sxk77y, thanks for reaching out through Xfinity Forums regarding your issues with unlocking your devices. My condolences for the loss of your daughter and we are sad to see you leave to another carrier. Have you already reached out to our Xfinity Mobile Team through phone support at 1 (888) 936-4968?
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