Visitor
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4 Messages
Never use Xfinity Mobile
During the Xfinity free line for a year promotion, I decided to switch and get a pixel 9 fold. Today I woke up and my pixel had quite working, black screen of death.
I couldn't use the insurance and had to go through pixel support to get a replacement, no big deal. But when I went in to the store to get my backup phone activated so I could still use that, since it would take up to 30 days for a new phone to be sent, I was told I couldn't do that.
I could add a new line of service though and then switch service so the new line had my old number....
So fine, I decided to do that as I didn't have any other option. Then, I was told they couldn't switch the number. So I was SOL.
I decided to just port my number out to TMO because I need that number for my 2FA at home and work. Nope, the line is frozen and cant be ported out either.
So now im stuck with a phone I cant use because its busted and no way to get access to my number. This follows of months of other issues.
If anyone else has run into this and can help me figure out how to fix this please let me know
XfinityJohnG
Official Employee
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2.2K Messages
6 days ago
Thank you for reaching out to us here. I will be happy to look into that issue with the Mobile service from here for you. Can you send me a direct message with the full name and complete address for your service?
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