New Devices

We have had your internet, phone & security cameras for 4 months and we brought our own devices to you. We would like to get new iPhone 16's but keep being told we are not eligible. Needless to say I am very frustrated with this and the customer care people have no clue, one of them told me I needed to call Transunion to have them update my credit score......what??

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XfinityMarcos

Official Employee

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2.3K Messages

28 days ago

Hi user_lz0vuq, the iPhone 16 looks incredible, so I get why you're looking to upgrade. Let's get on the same page with a couple of questions, and then we can dive in. Were you looking to trade in devices as well? Also, were you looking to use a Device Payment Plan for the new phones?

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user_lz0vuq

2 Messages

Yes I would be trading in 2 iPhone 15 pros and yes I want to use the device payment plan

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23 days ago

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XfinityVictor

Official Employee

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1.3K Messages

user_lz0vuq Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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21 days ago

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user_lz0vuq

New Devices

XfinityMarcos

user_lz0vuq

XfinityVictor

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