new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival

it was a NIGHTMARE to deal with mainly because I kept getting all sorts of different answers. once I posted on this forum though, I received a phone call that solved the issue. im not sure if its because I check boxed everything on my end (filed a claim with fed ex, filed a police report, blacklisted the phone since it was stolen, reported it to xfinity immediately) or if its because of my long standing history with xfinity as a customer. but I am thrilled its resolved. hopefully its resolved on your end soon.

where did you blacklist the device? I reported it immediately, but the police in my town did not let me file a police report. I'm not sure if its because he may be inexperienced or what, but I'm going to file one again. fedex would not let me file a claim. they told me xfinity has to do it. I will try with them once more also

Done. I sent a message over to Xfinity support

@XfinityThomasB​ it's been resolved now as of yesterday! I appreciate it!

@user_3ohi2s Happy to hear that the issue was resolved! Let us know if you need anything else in the future. We are always here to help and available on this platform 7 days a week. 😀

@user_t2r5ya​ it took about 10-11 days for the matter to be resolved. literally the moment I posted on this forum, I received a phone call  like a day after. apparently the stolen phones have been an ongoing thing with fedex as the boxes arent necessarily concealed (it plainly says its from Xfinity Mobile on top of the battery warning on the box). Fed ex didnt do anything about it other than reject my claim b/c they said Xfinity would need to be the one who filed the claim on my behalf (as they are the shipper). It took me talking to several people that gave me generic answers and said I had to wait for the processing to go through. However, when I got the phone call yesterday from Xfinity Mobile, they said b/c of my history with xfinity/comcast/never late on payments/etc etc, they expedited the claim for me and voided the phone. Once my phone issue was resolved, I went ahead and went to the Xfinity Comcast store, sucked it up, and got a different color/memory than I wanted but ive got the iPhone 17 pro in tow now without having to worry about it being stolen in transit.

The bigger issue is that I didn't order anything; apparently someone has my account information.  I even changed the credit card I had on file, and it happened again anyway!  I can't even speak to an Xfinity rep without them sending me a verification code, yet someone can apparently order new phones on my account with no security checks in place.