New line and Phone

Hi Team,

I would like to escalate my issue, I have ordered a new line and iPhone 16 which is lost by FedEx in transit and I called got created a case number #ECM0011760913 for back end team with ETA provided 02/09/2025 as of now, none of customer service is helping to close that case so my iPhone14 can be opened for another transaction for the same trade in promotion which committed due to lost in transit.

Your urgent attention is required, it is pending for almost 1 month, I don't know why I should suffer in this issue between xfinity and FedEx.

Please help.

Thanks

Gaurav