Visitor
•
2 Messages
New Phone
Been with Xfinity Mobile for years. I have two lines. I just paid my device off. Which I have done twice now. I am getting the message
Over the total number of lines
basically saying I can't add a line or upgrade my phone. I have great credit and ready to purchase. If I cant upgrade whats the use. I will move my two lines somewhere else to a new provider. Also, I have my TV/Internet with Xfinity too. I will be moving that as well. I've been a great customer never missing payments at all. I would love to stay with you, so lets see what happens.
Fran F
XfinityKei
Official Employee
•
2.2K Messages
17 hours ago
@user_b7b1q9 Thanks for reaching out t our team for help with your mobile account concerns. Our team is limited with mobile accounts, but we can assist you with a resolution. As a friendly reminder you can reach our dedicated mobile team by calling 1 (888) 936-4968 Mobile Chat support is available at (https://www.xfinity.com/xfinityassistant/?channel=xMobile)
Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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