Visitor
•
1 Message
No Resolution on Stolen iPhone 16 Pro After Four Weeks
I am posting here in an effort to receive assistance regarding an unresolved issue that has persisted for over four weeks.
On April 7, 2025, I received a package via FedEx that was supposed to contain an iPhone 16 Pro. Upon delivery, the package was empty. Since that time, I have taken all appropriate steps to resolve the matter, including:
Filing a police report
Submitting photo and video evidence clearly showing that the box was delivered without the phone
Spending numerous hours on the phone with customer service representatives
Despite my repeated efforts, the issue remains unresolved, and I am still being billed for a device that I never received.
As a loyal Comcast/Xfinity customer of 25 years, I am extremely disappointed by the lack of resolution and the inadequate support I have encountered throughout this process. This situation is unacceptable, and I respectfully urge your team to take immediate and appropriate action to correct this matter.
XfinityJohnG
Official Employee
•
1.7K Messages
15 days ago
Thank you for reaching out here @user_skax7m. I would be happy to look into that issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0