Visitor
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1 Message
No Return Label – iPhone 17 Pro Max Still Within 14-Day Window
I purchased an iPhone 17 Pro Max with a new line and port-in that qualified for a $400 promo credit. The promo credit was never applied. When I attempted to return the phone within the 14-day window, the return option disappeared after I ported the number out. Multiple reps and a supervisor (Ian, ID 3654208, Case #ECM0016593874) promised a return label by email, but it has never been provided. I am still inside the 14-day window, yet Xfinity is preventing me from returning the device. FCC Complaint #8173811 has been filed.
I need a prepaid FedEx return label immediately and confirmation that my device agreement will be canceled once the return is received.
XfinityAlfonso
Official Employee
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2K Messages
17 days ago
Good afternoon user_44e01b thank you so much for taking the time out of your day and relaying your experience here via our Xfinity Forums! We're sorry to hear that Xfinity mobile wasn't the right fit for you. Typically, it can take up to 36 hours for a return label email to be generated and sent out, have you still not received it? We appreciate you advising us as well of the regulatory ticket number, and would like to assist further in ensuring that is reported to the correct teams.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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