U

Wednesday, December 20th, 2023 9:12 AM

Closed

No support for esim for Samsung s23 ultra

Why latest android phones  are not supported for esim ? When support is coming?

Official Employee

 • 

1K Messages

11 months ago

Hey there, we do not determine the make of phones, that would be for Samsung to decide.

4 Messages

11 months ago

Not sure if you understood the question here. I was using esim on my S23 ultra with T-Mobile. Xfinity doesn't support esim on same phone. Seems like currently it is only supported for iPhones. What has to do with Samsung here?

Official Employee

 • 

252 Messages

@user_qzck2n Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here