1 Message
No trade-in credit after sending my phone for 3 months
9/30/2024 sent old device
10/4/2024 shows delivered ono USPS
10/28/2024 reached out to Xfinity, agent confirmed the device is received by Xfinity
12/23/2024 reached out to Xfinty, agent confirmed the device is received and accepted by Xfinity and will receive the credit in the next billing cycle (12/14-1/13)
1/15/2025 no credit on the statement, reached out to Xfinity, "another" ticket is created....
Reached out multiple times asking for the status of the trade-in for trade-in credit of $700, agents confirmed the device is received and accepted, one agent even said if no credit is applied, they can "manually" enter the credit. However, I reached out again and all I got is "the most I can offer to you is $20 credit...." This is unbelievable. I don't understand how a trade in can take more than 3 months and I still not receive the credit. Customer service cannot even provide a resolution and only creating tickets and say someone will be contacting you, but guess what, never receive the call... I have seen a lot of complain on Xfinity trade-in and was wondering if I will encounter the same...
user_mpkkc8
4 Messages
1 day ago
You are not alone, there is big reddit thread going on. Contemplating a big class action lawsuit against xfinity mobile.
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XfinityMarcos
Official Employee
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2K Messages
8 hours ago
Hello weipo0811, I totally get where you're coming from, I'd be wanting my trade-in credit as well. I promise I'll do everything I can to make sure we figure this out and find you a resolution. Those credits can take 2-3 billing cycles to be added automatically, but I'd like to work more with you on this and have replied to your DM. As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
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