5 Messages
Not able to activate my replacement phone
I have spent a whole week of missing. Were missed about a $1000. Due to xfinity mobile not being able to activate a physical sim or a physical sim. They said it was a phone issue. I ordered a new phone. I'm in the store been in the store for 4 days and have a new phone and still they saying a new issue now. They saying that the number is active when they click It is showing in active. They're saying they are talking to the tier 3 department. But now the new issue, they're saying they can't. Do.
Anything because a ticket was open and that it can't close.This is a problem.I'm ready to pursue a lawsuit if someone is not able to fix this immediately answer today.This is going on a week my business is suffering and now I can't support my self
XfinityAlfonso
Official Employee
•
1.9K Messages
2 months ago
Hello user_bzi8n8 thank you so much for taking the time to reach out here via our Xfinity Forums and letting us know about your frustrations. We are on hand to help in any way possible in getting this replacement device working for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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