Visitor

 • 

1 Message

Thursday, June 18th, 2026 9:03 PM

Not getting emails

All of a sudden, I’m not getting emails .  I get a message that imap Comcast’s password is needed.  I tried my Comcast and xfinity pe but none work 

Oldest First
Selected Oldest First

Official Employee

 • 

1.6K Messages

1 month ago

@user_er33j8 Thanks for adding a post and letting us know. Reset your password with the page here https://xfinityconnect.email.comcast.net/, in order to update it successfully. That will allow you to enter it when your app attempts to sign in. 

New Poster

 • 

3 Messages

Why am I not getting my comcast emails

Official Employee

 • 

1.4K Messages

Hello sharonmorse! Can you provide some detail on what trouble you're having with your email or how you normally check it?

 

Visitor

 • 

1 Message

4 days ago

I am having the same issue.  I changed my password and still having the same issues.

Official Employee

 • 

528 Messages

Hello user_dskout, thank you for your post. What methods have you tried to access your email? Are you using the xfinity.com page, the Xfinity app, or another method?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here