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user_abts1j
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1 Message

04/30/2026 1:17 AM

Not getting Transfer PIN and my number also not working

I moving to other carrier. Other carrier initiated due to some reason my transfer pin got expired and again other carrier is asking new PIN but my xifinity mobile is not working and not receiving messages. Kindly help on this.

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6 hours ago

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XfinityQuemekia

Official Employee

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1.5K Messages

5 months ago

I understand how frustrating it is to be in the middle of a transfer and lose access to your text messages just when you need a new PIN. Because the transfer PIN is normally sent via SMS for security, not having a working device makes this a bit tricky @user_abts1j.

 

Please visit your nearest Xfinity Store. This is the most reliable way when your phone isn't working. A representative can verify your identity with a government-issued ID and provide the transfer PIN directly to you.

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user_g6ahad

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1 Message

2 months ago

I have been trying for the last three days to get a transfer code which is sent via messages.  The reason I’m trying to leave is I can’t message with Android phones. As the only method they have is via messenger, which thanks to Xfinity no longer works. I’ve talked to at least 15 agents who all assured me they were sorry about my situation and they are the exact person I need.  At least they all learned their corporate communication protocols. Unfortunately that’s as far as it goes. They’re sorry and leave you exactly where you started but you’ve wasted at least a day for no results.  

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XfinityMartyR

Official Employee

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3.7K Messages

 

user_g6ahad I’m sorry to hear you’ve spent three days and spoken with so many agents without getting the transfer PIN or a resolution to the Android messaging issue. 

Please sign in to the Xfinity app with the Primary or Manager Xfinity ID, then go to Services > Mobile Lines and Data Usage > select the affected line > Transfer or cancel this line > Get started. Complete identity verification, choose the number that should receive the security PIN, and select Send My PIN to this number. The same PIN can be used for any number on the account and expires after seven days.

 

I am an Official Xfinity Employee.
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2 months ago

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user_nxu6er

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2 Messages

2 months ago

 I eed to port my number some where

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XfinityEva

Official Employee

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2.7K Messages

Hi there @user_nxu6er Please see MartyR official reply above on retrieving your PIN for transfer. You can also find the full article here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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user_nxu6er

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2 Messages

2 months ago

Please give me a tranfer pin

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user_46dvqg

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3 Messages

6 hours ago

I have the same problem.  requested transfer pin 4 times through app, mobile browser, desktop browser, went to a physical store and they had me talk to someone over videochat to fix this and still no pin number.  called customer support, they said nothing they can do and wait 14 days for a ticket to be responded to.  so what next???? looks like i'll just have to stay on xfinity wireless forever?  FCC has rules about not porting numbers over.  I'll contact them next and see where that goes

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