Not receiving current emails

I was told on Tuesday I'd receive an email to RESTORE my current emails in 48 hours. I never got it!

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XfinityRoberto

Official Employee

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2.6K Messages

5 days ago

Hi there and welcome to Comcast @GGINPB . I am sorry to hear that you did not get your emails restored. IF you do not mind me asking. Who did you contact regarding your emails and who was going to send the link to restore your email?

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GGINPB

New Poster

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3 Messages

I believe it was xfinity but I'm not positive. I'm 85 years old so I could be wrong.

(edited)

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4 days ago

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XfinityRoberto

Official Employee

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2.6K Messages

No worries. Lets take a look at this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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GGINPB

Not receiving current emails

XfinityRoberto

GGINPB

XfinityRoberto

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