Number porting

Literally the worst customer service xfinity mobile. You guys need to figure out a porting team that can do their job. Maybe when a customer has an issue make it so they can speak to the same person. Over the last year I have spoken with at least 50 different people and been on the phone for 30 plus hours. Your communication process/ complaints and technical support are the worst

Responses

XfinityAlfonso

Official Employee

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1.5K Messages

21 hours ago

user_dt0ha4 Thank you so much for taking the time and reaching out via our Xfinity Forums with your feedback on your Xfinity Mobile experience. This is never how we'd want for you as a valued customer, and if there are still concerns with porting we'd love to help resolve them.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

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Devices

user_dt0ha4

Number porting

XfinityAlfonso

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