New Poster
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14 Messages
Once again, Xfinity Mobile FAILS!
After a major overreaction, Xfinity disconnects all of my lines and requires me to pay over $2100 to pay off all my devices in order to get my numbers back, which I did. I was guaranteed that my numbers would be restored but , surprise, only one was restored! I was assured that the other 2 would be restored in 48 hours. I have called and NO ONE seems to know what is going on and they inform me it has to be escalated, which it was already supposed to be! You would think jumping through their very expensive hoops they would get stuff done…but you would be thinking wrong!!
XfinitySeth
Official Employee
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89 Messages
1 month ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into these Xfinty mobile concerns for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_rut22
New Poster
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14 Messages
1 month ago
Still no resolution. People have called and said they will work on retrieving my numbers but then no further communication. A person named Joe was assigned my case but he never called.
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