Visitor

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1 Message

Tuesday, December 9th, 2025 2:04 PM

Ongoing issue of adding a line to my account since July

since July 2025I have been trying to add a second mobile line to my account.  I have literally spoke to almost hundred representatives and still no one has fixed the problem. I would like to escalate this and again my main goal is to add a second mobile line.

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Official Employee

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2.2K Messages

2 days ago

 

user_qaejy4, I am sorry to hear you have had trouble adding a mobile line. I would be happy to work with you and see what can be done.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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