Visitor
•
2 Messages
order cancellation and refund
hello i ordered a galaxy fold 7 , and there was a issue with address and the phone been returned to xfinity 2 days ago. when i will receive my refund and order cancellation still waiting order no [Edited: "Personal Information"]
XfinityAmira
Official Employee
•
4.3K Messages
10 days ago
Hi user_c7ad52! Thanks for visiting our Xfinity forum. We appreciate you being a customer with us, and I am sorry to hear about the complications you've experienced with receiving and returning the phone you ordered. My team is here to help and would be more than happy to further look into this for you. To best assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_c7ad52
Visitor
•
2 Messages
6 days ago
Still no refund and iam getting billed for a service and phone i do not have and i cabnot make a New order because balance not replinished . Called and visted store many times still no solution . Worst customer service ever
0
0