Visitor
•
1 Message
Order missing
Order #[Edited: "Personal Information"]
Order says it was shipped at 5:40 pm but nothing arrived to my house
Visitor
•
1 Message
Order #[Edited: "Personal Information"]
Order says it was shipped at 5:40 pm but nothing arrived to my house
XfinityBenny
Official Employee
•
1.4K Messages
13 hours ago
@user_surk6u Thanks for adding a post to the community. We can check this for you. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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