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user_qmtxg2
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Saturday, July 6th, 2024 7:57 PM

Ordered iPHONE 15 - Empty Box Arrived

I ordered an iPhone 15. It arrived in the mail today via FEDEX. The box did not look tampered with but when I opened it there was no phone but only packing paper, installation instructions, and a receipt. I messaged XFINITY support and they setup a ticket number. I having a hard time speaking to an agent. Any advice on how to escalate this to a management team that can assist with an issue like this?

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5 months ago

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XfinityDilary

Official Employee

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1.8K Messages

5 months ago

 

Hello, user_qmtxg2. Thanks for posting on our community forums. I'm sorry to hear the box arrived empty. We can help check the status of the ticket that was opened. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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