12 Messages
Outrageous Misconduct
On 7/6/25 I contacted Xfinity to correct the bill so that I could make a payment. Errors of overcharges for well over a year. The representative began ranting that I had late payments. I explained that I have been disabled and lost a kidney. He was inappropriate and intrusively demanding what kidney I lost and a patient, what branch of military service I once served, and intimidating attempts to speak to my banking institution. The inhuman violations continued for hours. The rep taunted my economic state and increased the level of offense and demeaning harassment. When I reported the abuse the Xfinity rep cleared my charges for June and stated that the next bill was due on 7/11. Hours later I noticed that my phone line was being tampered and altered these strange occurrences lasted for several hours then the service was completely disconnected. This was a direct act of retaliation and abuse of power by the Xfinity agent. All ethical violations were recorded.
XfinityBenjaminM
Official Employee
•
2.6K Messages
5 months ago
Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
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user_qtopoz
12 Messages
2 months ago
Hi assistance is needed in correcting errors on my account. I do not have a device with xfinity. I purchased a refurbished iPhone from Walmart and this is what I have had for years. I have contacted xfinity mobile for over a year and a half about being falsely charged. Each time I record all interactions of customer service. The agents state on record that the error is cleared yet weeks later I am over charged. It is exhausting to contantly deal with this. I am severely disabled with multiple medical challenges.
please help me.
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