Visitor
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1 Message
philidelphia office
I'm having an issue with a mobile return, currently the phone is at the office in Pennsylvania, and I need someone to reach out to me or I need a contact information for someone. The phone was signed for when received by -M.Mcnickolas. I have tried calling and chatting with support, and went to two different xfinity stores and no one can help me. I really dont want to pay for a phone I do not have.
XfinityQuemekia
Official Employee
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738 Messages
20 days ago
Hello @user_9afxbb am so sorry to hear about the difficulty you are having with your mobile return. Navigating a return issue that involves a specific shipment can be frustrating, especially when it feels like you aren't getting the right help.
To confirm, was your mobile device not delivered to your home but to a local store?
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