Visitor
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1 Message
Phone IMEI compatibility
My phones both IMEI numbers are not compatible with Xfinity. How can they be made compatible?
Visitor
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1 Message
My phones both IMEI numbers are not compatible with Xfinity. How can they be made compatible?
DreamSayerZ
Problem Solver
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997 Messages
2 days ago
Check this support article for more information; https://www.xfinity.com/support/articles/explained-byod-phone-compatibility-results
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XfinityKei
Official Employee
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2.4K Messages
11 hours ago
@user_6e5xe6 This is a great question! @DreamSayerZ provided an excellent link with the results details at https://www.xfinity.com/support/articles/explained-byod-phone-compatibility-results
Not all devices are made for all networks. So when a device is made for use on one carrier, it may not be compatible with the technology used on another. If you received this message, it means that your device isn't compatible with the network. You can still trade in your device and shop for a new one.
What type of device do you currently have?
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