1 Message
Phone incompatible
I literally just bought this Galaxy phone (pain in full) from an Xfinity store Friday afternoon, and after struggling to get it activated all weekend... I get told the phone is incompatible. Is this a joke?
1 Message
I literally just bought this Galaxy phone (pain in full) from an Xfinity store Friday afternoon, and after struggling to get it activated all weekend... I get told the phone is incompatible. Is this a joke?
XfinityOrlandoM
Official Employee
•
1.4K Messages
5 months ago
@user_0ciypy
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
The Xfinity store you went to was it an actual Xfinity retail store purchase the phone from Xfinity retail agent or what's the location you went to a branded store where that store services more than one provider?
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