1 Message
PHONE ISSUES
Hello 👋 I’m writing this in Hopes someone can Help or point me in the right direction. I’m Beyond Frustrated I’ve been so Patient with Xfinity but at this point it’s RIDICULOUS.
Long story short I upgraded my IPhone 14 Pro Max (Brand New Condition) for a newer Android I did all the requirements for the upgrade and sent in my iPhone. (Feb07)… after a few days with the Android I decided that I didn’t like the phone and wanted my iPhone back so I immediately started the return process (Feb14) talked to a xfinity agent and requested they send back my iPhone ASAP. She put a red flag in the system so they know to send it back she said I would have no issue that I would just have to wait a few days… in the meantime I sent back the new Android Xfinity received it within 2 days no issue… today (Mar22) I haven’t heard or received my iPhone I don’t understand WHY. I’ve talked to Many agents they all seem to say the same thing that “I will hear something with in a week” it’s been well past A MONTH dealing with all this I have been with out a phone for over a month due to this Xfinity has disconnected my line… now I lost my phone number which is connected to EVERYTHING I use my phone for everything including my bills and you can’t even imagine what a headache it has been SMH…. i have tried multiple times to reach out to Assurant and like many of you it’s been the same experience The phone number dosent work… I just don’t understand WHY ITS SO HARD FOR THEM JUST TO SEND MY PHONE BACK Xfinity has gotten their phone back with NO PROBLEMS so there’s absolutely NO REASON why I can’t or why I haven’t …at this point I need Help if I have to go the Legal Route then that’s what I’ll do…
XfinityVianney
Official Employee
•
2.1K Messages
11 days ago
Hello, thank you for reaching out and creating a new post. Based on your post, I see that this has been a real headache. I understand you completed all the steps on your end, but you haven't gotten the support you need. Here at Forums, we are a full-service team. I'm confident we can review this further and provide assistance. Please send me a direct message with our full name and service address to get started.
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