Visitor
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1 Message
Phone lies
I have been told for months that I just have a little more to go paying my phone off through loyalty payments now that I have done so and paid higher prices for my phone bill just to keep my phone and leave this terrible experience I am now being told my phone is unlocked when it most definitely is not and not a soul on this Xfinity hotline has answers as to why I have spent hundreds of dollars extra on my bill compared to other providers over a years time just to keep this phone and now it's a paper weight and iv spent 16 hours between customer service on the phone and In person a certified Xfinity store yes I have kept track just can't believe Xfinity can legally lie and give me the run around like this it's insane!!
XfinityBillie
Official Employee
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4.3K Messages
7 days ago
@user_eb1k3q Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you are trying to get your device unlocked after paying the device off, however it is still not unlocked. It can definitely be frustrating when a device isn't unlocking. Rest assured that our team is here to help with the device concerns.
Can you share with me what type of device you have that you are attempting to unlock? Also, just to confirm, does the device meet the following unlock requirements?
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