Phone needs to be unlocked

I need to get xfinity to unlock my phone so the transfer from xfinity to another provider can be established. the sim card has been changed the other provider has gone through all the procedures but I am unable to use my phone because my phone is not unlocked by xfinity.

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Official Solution

XfinityJustinM

Official Employee

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337 Messages

16 days ago

@user_kxeesh, thank you for allowing us to help you with the unlock request. I am glad you are now able to use your phone as you wish! Your patience has been very much appreciated, and it has been a pleasure assisting you! Feel free to lend any new-found knowledge to other customers that you see throughout the community forums! 😀

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XfinityJon

Official Employee

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632 Messages

18 days ago

Good afternoon user_kxeesh. We can certainly help you with unlocking the device. Is the device fully paid off? Under device settings, did you already turn off Number Lock? Here are some steps for that as well https://www.xfinity.com/support/articles/activate-number-lock-help.

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user_kxeesh

Visitor

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2 Messages

Thank you so much for responding. Yes the device is fully paid off. My phone was an add on to my Aunts Xfinity account. I received verification of closure from Xfinity and am no longer on her account.

I went through the process of inserting the new sim card with my new service provider, received the pin# to complete the transfer, however, Xfinity did not unlock my phone and I am unable to contact Xfinity to correct this situation. Please help. Thanks

18 days ago

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XfinityJon

Official Employee

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632 Messages

Thank you for the additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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18 days ago

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Devices

user_kxeesh

Phone needs to be unlocked

I need to get xfinity to unlock my phone so the transfer from xfinity to another provider can be established. the sim card has been changed the other provider has gone through all the procedures but I am unable to use my phone because my phone is not unlocked by xfinity.

XfinityJustinM

XfinityJon

user_kxeesh

XfinityJon

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