1 Message
Phone not activating
I have been waiting almost 7 hours for my phone to activate from Verizon to Xfinity. I transferred my husbands phone # and my ipad with no issues, service transferred within minutes. Something is wrong with my activation. I called and spoke to a representative, she said my phone would activate at 5 pm. It is 2 hours past that. Can someone please help me?
XfinityBenny
Official Employee
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646 Messages
11 months ago
@user_flo65e Thanks for posting about porting your phones, as well for joining the Xfinity Mobile family. We specialize in residential services on the forums, while mobile customers get secure help on the phone or through live chat if one prefers. For security with Xfinity Mobile accounts and devices, please call or text 1 (888) 936-4968 to reach our secure Mobile team. You can also chat at xfinity.com/xfinityassistant/?channel=xMobile, where an Xfinity Mobile expert is available 24/7. They'll make sure the phone is activated, so everyone is on the same plan and happy!
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