Phone not unlocking despite assurances that it is unlocked

I’m sorry you’re dealing with this, especially after being advised that the phone is already unlocked. If the device is still showing as carrier locked, we’d definitely like to take a closer look and determine what’s happening.

Could you let us know what make and model phone you have and what you’re seeing that indicates it’s still locked? For example, are you receiving an error when trying another carrier’s SIM or eSIM, or does the phone itself specifically show that a carrier lock is still active? That information will help us narrow down the next steps.