Visitor
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1 Message
Phone order and customer service
Ugh, third attempt to post this. Bought phone from Xfinity in the store to be delivered on Monday. That didn't happen. I have been a customer forever. I made several attempts to get help and answers today andnI have gotten tons of different delivery dates and also told that they are out of stock and no known date for getting. Why did they tell me so much misinformation?? I don't know who to believe and am questioning staying with the company. Then when I call and do get a person on a call their connection drops and they do not call back even if they say they will. Are they trained to flat out lie? Why did the store say Monday, the the live chat said the 12, then same live chat swore they were having a phone FedEx tonight, then another said they have no earthly idea when the phone will be in stock. Then when I question the discrepancy in information they drop.I am so frustrated!!
XfinityDilary
Official Employee
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2.9K Messages
8 hours ago
Thanks for posting on our community forums, user_rbxxav. I’m really sorry to hear about the experience you’ve had. That sounds incredibly frustrating, especially after multiple attempts to get clarity. I completely understand why you’d feel disappointed and question staying with us after receiving conflicting information and dropped calls. You deserve clear, consistent answers and reliable follow-up, and I appreciate you sharing this with me. Let me take ownership of this and work on getting you accurate information and a resolution as quickly as possible. Your loyalty means a lot, and I want to make this right for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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